Refund policy

Last Updated: July 27, 2026

At Taughtmag, customer satisfaction is important to us. This Return & Refund Policy explains our return window, eligibility requirements, return process, shipping responsibilities, refund procedures, and contact information.

This policy applies to eligible purchases made through www.taughtmag.com.

1. 30-Day Return Window:

We accept eligible return requests submitted within 30 days after the order is delivered.

The 30-day return period begins on the date the shipping carrier marks the order as delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility:

To qualify for a return, the item must be:

• Unworn, unused, unwashed, and unaltered
• In the same condition in which it was received
• Free from stains, odors, makeup, deodorant marks, pet hair, or other signs of use
• Returned with all original tags attached
• Returned in its original packaging, when applicable
• Accompanied by a receipt, order number, or other valid proof of purchase

Items that do not meet these requirements may be refused or may not qualify for a full refund.

3. How to Start a Return:

To request a return, contact our customer support team within 30 days after delivery.

Email:
hello@taughtmag.com

Please include the following information:

• Your order number
• The email address used during checkout
• The item or items you wish to return
• The reason for the return
• Photographs if the request involves damage, a defect, or an incorrect item

After reviewing your request, we will confirm whether the item is eligible and provide written return authorization and mailing instructions.

Prior written authorization is required before mailing a return. Items sent without return confirmation or without following the provided return instructions may not be accepted or processed.

4. Return Method:

Returns are accepted by mail only.

Customers must follow the return instructions provided by our customer support team and securely package the item to help prevent damage during transit.

For customer-paid returns, we recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return and refund have been completed.

Taughtmag is not responsible for customer-paid return packages that are lost, delayed, damaged, or mailed to an incorrect address.

5. Return Shipping Costs:

Standard Returns:

For returns caused by a change of mind, personal preference, incorrect size selection, incorrect color selection, or no longer wanting the item, the customer is responsible for return shipping costs.

Store-Responsibility Returns:

If an item arrives damaged, defective, or materially different from the product ordered, Taughtmag will provide an appropriate resolution after reviewing the claim.

Depending on the circumstances, we may provide a prepaid return label, reimburse reasonable return shipping costs, issue a replacement, or provide a refund.

Customers should not independently purchase return postage for a store-responsibility return unless instructed to do so by our customer support team.

6. Damaged, Defective, or Incorrect Items:

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours after delivery. Prompt reporting helps us review the condition of the shipment and provide an appropriate resolution.

Your message should include:

• Your order number
• A clear description of the issue
• Clear photographs of the affected item
• Photographs of the packaging and shipping label, when relevant

The 48-hour reporting recommendation does not reduce any rights available to customers under applicable law or this policy.

After reviewing the information provided, we may offer a replacement, refund, return authorization, or another appropriate solution.

7. Non-Returnable Items:

The following items are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Items clearly marked as Final Sale or non-returnable before purchase
  
• Custom-made or personalized products
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items returned without original tags or required packaging
• Items showing stains, odors, makeup, deodorant marks, pet hair, or other signs of use

Any product-specific return restriction will be displayed in the relevant product information before purchase, when applicable.

8. Exchanges:

We do not guarantee direct exchanges for all products, sizes, or colors.

The most reliable way to obtain a different item is to return the original eligible item and place a new order after the return has been approved.

New orders are subject to current pricing, availability, shipping terms, and payment authorization.

If you received a damaged, defective, or incorrect item, contact us before placing a replacement order so that we can review the issue and provide an appropriate solution.

9. Return Inspection:

After an authorized return is delivered to us, we generally inspect it within 1–3 business days.

During inspection, we verify the item’s condition, tags, packaging, proof of purchase, and compliance with this policy.

We will notify you after the return has been inspected and confirm whether the refund has been approved or declined.

10. Refund Process and Timeline:

If the return is approved, Taughtmag will issue the refund to the original payment method within 1–3 business days after inspection.

Refunds cannot normally be issued to a different card, bank account, digital wallet, or payment method.

After the refund has been issued by Taughtmag, banks, card issuers, PayPal, and other payment providers typically require an additional 3–5 business days to post the funds to the customer’s account.

Payment provider processing times may vary and may occasionally take longer due to weekends, public holidays, account reviews, or the policies of the customer’s financial institution.

If the refund has not appeared after the expected processing period, please contact your bank or payment provider first. You may also contact Taughtmag so that we can confirm the date and status of the issued refund.

11. Partial or Declined Refunds:

A refund may be reduced or declined if:

• The returned item does not meet the eligibility requirements
• The item shows signs of wear, washing, use, alteration, or customer-caused damage
• Original tags, accessories, or required packaging are missing
• The return includes an item that was not authorized
• The returned product does not match the item associated with the order

If a refund is reduced or declined, we will provide an explanation based on the condition of the returned item.

12. Original Shipping Charges:

Original shipping charges, if any were paid during checkout, are generally non-refundable.

Original shipping charges may be refunded when the return is caused by our error, including a damaged, defective, or incorrect item, or when otherwise required by applicable law.

Free Standard Shipping provided with the original order does not create a separate refundable shipping amount.

13. Restocking Fee:

We do not charge a restocking fee for eligible returns.

The absence of a restocking fee does not remove the customer’s responsibility for return shipping costs on standard returns.

14. International Returns, If Applicable:

For eligible orders shipped internationally, return requirements may vary based on the destination and the return instructions provided by our customer support team.

International customers are generally responsible for return shipping costs and related customs charges unless the return is caused by a damaged, defective, or incorrect item.

Customers must follow the provided return instructions and should not send returns using cash-on-delivery services.

Import duties, taxes, customs charges, currency conversion fees, and other government or financial institution charges may not be refundable by Taughtmag unless otherwise required by applicable law.

This section applies only when international shipping was available and the original order was shipped to a destination outside the United States.

15. Business, Contact & Approved Return Address:

Store Name:
Taughtmag

Address:
1081 Flatbush Ave
Brooklyn, NY 11226
United States

This address serves as our business and contact address and may also be used for approved returns.

Prior written authorization and return instructions are required before mailing any item to this address. Unauthorized returns may not be accepted or processed.

Please include your order number or return authorization information inside the package so that we can identify and process the return.

16. Contact Information:

For questions about return eligibility, damaged items, return shipping, refund status, or another return-related matter, contact us using the information below.

Website:
www.taughtmag.com

Email:
hello@taughtmag.com

Phone:
+1 929-922-6234

Customer Support Hours:

Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We generally respond to customer inquiries within 1–2 business days. Response times may be slightly longer during public holidays, promotional periods, or periods of unusually high inquiry volume.